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Norwegian Denies Full Refund To 34,000 Customers

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Struggling airline Norwegian has submitted its final restructuring plan to creditors. It contains bad news for many of the airline's international customers.

Anyone still waiting for a refund from troubled airline Norwegian looks to be out of luck.

Norwegian Boeing 737-800 landing in the rain at Prague Airport.

As with all airlines, Norwegian has been hit hard by the pandemic, resulting in thousands of cancelled flights. The airline is also fighting for its future in the courts.

Read more: Norwegian Introduces 24-Hour Refund Window on All Airline Tickets

According to the final financial restructuring plan presented by the company today, remaining unsecured creditors will not be compensated in full. This includes approximately 34,000 customers yet to receive a full refund.

Norwegian is in the middle of a major restructuring process, overseen both in Norway and by the Irish courts. The goal of the process is to reach an agreement with creditors to ensure sustainable future operations.

During the process, Norwegian's operations remain extremely limited. The airline is operating just a handful of domestic flights in Norway, while the frequent flyer programme has been placed on hold.

A new rescue plan

Last week, Norwegian was given the go-ahead by the Irish court to continue with the rescue plan.

Norwegian Air Dreamliner banking in the air

A financial restructuring plan has now been presented to the company's creditors and shareholders. It must be accepted in order for the airline to continue the restructuring process and raise new capital during April.

Norwegian CEO Jacob Schram described the negotiations as “good but demanding” and believes the plan is a “good solution” for the company's creditors and owners. That may be true, but it is not good for many of the airline's former customers.

Norwegian claims no other option

The company stated that around 98% of customers claiming a refund from bookings made directly with the airline before the reconstruction process began have been refunded.

“We have wanted to refund the last customers completely, and we regret that it will not be possible,” said Norwegian CFO Geir Karlsen.

The iconic red nose of a Norwegian Air airplane

The reason, according to Norwegian, is the legislation relating to the restructuring process. Norwegian has to treat these customers in the same way as other unsecured creditors.

The airline has said that 99.6% of customers in Norway have received a refund, which suggests that many of those who will miss out live in other countries.

The next steps for Norwegian

Norwegian is scheduled to meet with its creditors next week to discuss the plan. If approved, the plan must also be approved by an Irish judge. Company bosses hope to complete the restructuring process, including sourcing new capital, by May.

Should the company make it through the process, the future airline will look very different. The airline has already announced the end of its long-haul service.

In future, Norwegian will focus on domestic routes in Norway and selected short-haul routes in Scandinavia and Europe.

About Life in Norway Editorial Team

This post was written by more than one person on the Life in Norway editorial team.

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107 thoughts on “Norwegian Denies Full Refund To 34,000 Customers”

  1. “ The company stated that around 98% of customers claiming a refund from bookings made directly with the airline before the reconstruction process began have been refunded.”

    I call bullshit.

    -Member of the “2%”

    Reply
    • All brazilians customers left pennyless! No refunded at all!
      We have no words to describe this.
      We waited 15 months just to have this out come!
      We all applied for a refund as soon as the flights stopped in 2020.
      We want our money back. This is not fair, not just.
      Caio in Rio de Janeiro.

      Reply
      • Our money was useful for the company to loss coverages of the pandemic. After that, they just closed the airline from London to Rio de Janeiro and left all customers without any answer. Now, all I have is cashpoints and if I want to use them to go to another destination I have to pay more to entire the price. My cashpoints don’t refund me. I still have to pay money. Unbelievable! It’s disgusting.

        Reply
  2. $3700 U. S. A. Owed to me
    They stopped flying from Los Angeles.
    I submitted my request in January and got a reference number from them.
    Called three times since with no resolve. Any help out there ?

    Reply
  3. Same here! We were never given an opportunity for a refund, only credit points. And then, when the long haul was cancelled (I’m in California), that meant we basically can’t use our points at all. I called weekly, and submitted multiple requests pleading with them to refund our money. We were planning to go see our two older kids in Europe last year. Our youngest is disabled and lives with us and we could have really used that money during this past year – the pandemic hit us pretty hard.

    Reply
    • Same here! I switched to cash points the first time they cancelled me so i could book quickly. NOW they are no longer doing international flights so i CANT use my points and they wont give the cash that i paid. They no longer offer the service!! SO MAD!

      Reply
      • This is happening to me too. I had LAX – Paris. I have cash points that expire at year end but how the HELL am I supposed to use them if they canceled flights to/from the US???? That’s 2k down the drain???

        Reply
  4. I’m also part of the 2% who were never issued a refund. Only credit toward a future flight and now since they have canceled long-haul service it’s completely useless to me (living in the US). I’ve filled out online forms and called multiple times and nothing has been resolved. We are out a lot of money. The way that Norwegian has handled this issue has been awful!

    Reply
  5. I’m furious that this airline is getting away with theft! I contacted the FAA and was told to file a claim with my credit card company. They denied my claim, of course, because the “waiting period” had expired. The tickets were purchased at the end of 2019 for travel in 2020. After changing the dates to dates later in the year (and that flight was also cancelled) Norwegian basically stopped answering their phone. A recording came on saying you had to go on the website to do anything. And of course, the website offered no way to cancel, modify or request a refund. Submitted claims (I did it twice) were ignored. The only option was to convert to “cash points”. And now those are no more because they have been “suspended”. If anyone knows of any lawsuits going on over this, I will happily jump on board. We are out $6,300.00

    Reply
    • yes please we need a lawsuit against this we all worked so hard to save this money for it to be taken away from a flight company, they should at least offer us a free flight, but YES defiantly would like to jump on board as well.

      Reply
  6. Same here.
    Last week I was told to redeem CashPoints on shorthaul European routes (utterly senseless as I live in Brazil and long haul route has been cancelled). In a follow up email I enquired how I can redeem CashPoints as instructed as i couldnt find it on the site. Only to be then told that redeeming CashPoints is not possible. How ridiculous is that?
    Norwegian Air’s behaviour completely undermines Travel Industry loyalty and credit voucher schemes. I state this as a Tour Guide who, over the last year, has had to use postponements, credits and refunds to my clients to survive since the pandemic began.
    With Norwegian Air’s behaviour why would anyone ever accept Travel Industry credit vouchers ever again?
    The impact of denying the 2% will be far more costly to the Travel Industry in the medium to long term than simply processing the refunds.

    Reply
  7. Hi,

    I think we need to make a common claim (all whom were not returned money) against Norwegian. Such company does not deserve to exist. I do not believe that we will receive money from them anyway, because their proposals with shares are really stupid (who gave them this right?). It is illegal without our permission to make us as creditors.
    Who was the judge who decided this (Irish court)? Does anyone know the name of this judge? We need to kick this judge from his/her job, because it is against humans. He/she acted in regards for the company, but not customers.
    Please send email if you were hurted (Norwegian has not returned money) by Norwegian to this email [email protected]. Let’s gather together and make a big claim against Norwegian. Because now they continue using our money without our permission and continue cheating on other customers. It is a scam and illegal.

    Let’s unite and make a justice!

    Reply
    • Looking at the number of comments, it seems there are more than 2% of us. My family were book to fly to Norway last June when Norwegian cancelled our flights. We are due refunds on four return tickets from Edinburgh to Tromso. I was interested in your idea of a common claim, maybe a class action. Have you progressed this idea? Tom

      Reply
    • Hi Andrius,

      Not sure if I am late on this, but I would like to get together in this claim.
      I will drop you an e-mail.

      Luciano

      Reply
  8. I’m in the same boat. Just finished reading their proposal to issue shares but it’s quite complicated: need application code and VPS account (some securities account in Norway) before May 21, 2021 to be even considered. Somebody, help!!!!

    Reply
  9. Our RT trip from Los Angeles to London is in the same boat as everyone here. We have also been refused refunds from hotels we booked. I attempted a Visa card refund but that was refused on the basis of it being too late. Our credit card companies are complicit in this, as I’m guessing it will take a push from our government to get them to assist us in this. We are experiencing this also with Vueling and British Air (yes, alot of flights gone down the drain). I’m in my 70’s, and I will never recover from this loss, nor will I ever travel with so much money paid in advance. The EU needs to step in a make this right!

    Reply
  10. To have received nothing for my money is criminal. What can I, we do? What does the Norwegian government say? Irish court? Please … I’m so angry!

    Reply
  11. This is a daylight robbery by this scammers! Called 10 times, refused to hive any dates of refund, said they are not flying flying to US anymore. We had tickets booked to Orlando from London. £4000 out of pocket and no apology, what kind of company does that. Also why are they allowed to make business still, this was a theft!!! If anyone wants to get together and make an official complaint, please email me at [email protected], how is this allowed.

    Reply
  12. I’m also in this so called “2%”, I booked a flight back in November 2019 for both my wife and myself to go to New York to visit my son in April 20, a few days before our departure Norwegian stopped flying because of Covid, we were only ever offered Cash points which we accepted with a view of travelling later, I have been trying to get a refund since last July, Norwegian say they cannot reverse the cash points into a cash refund, absolute BS, if anyone is starting a lawsuit I will certainly pay my share.

    Reply
    • Same boat. Trip was cancelled twice by them. First time cancelled i switched to cash points. Now they stopped all flights to US and now wont refund cash points. Out $2800. Interested in lawsuit. They are stealing our money cause they no longer offer the service!

      Reply
  13. I want in on the lawsuit as well. Out $3k like many others on here. Insane to me that they can steal and publish that there is nothing they can do about it. I would be in jail if I stole $3k from them!

    Reply
  14. I’m in the same 2% boat here in the USA. Was only offered reward points by the airline on the flight they canceled! The credit card I used was paid in full and is now closed because it was the Synchronicity Norwegian Reward card. This US banked card would not refund me saying I got reward points even though I explained I can not use them as they do not fly from the US anymore. Even when I return to Norway on a different airline, I would have to spend money on Norwegian Air, before my rewards could be used with the new restructuring, when I was told it was a point for a NOK exchange. I simply want my money back! They can have all the reward points back, including the additional one I earned on my credit card. I only want the money I spent returned. Infuriating!

    Reply
  15. Part of the 2% here as well. They have stole £2200 from me. Never got offered a refund only cashpoints, they stop flying the route to USA and still won’t refund, got told “go to Europe instead”. Then stopped me using the cashpoints. Now the final insult I have to spend more money with them to claim a limited amount of points at any one time. How is this Legal.

    Reply
  16. I have the same. I booked return tickets from the UK to the US (USD1,7k). I wanted to fly with them only to the US and I believed when the pandemic is over I will fly with them to the US. I do not want to fly to their European destinations because the places are not interesting for me. They changed the rules of the CashPoints after “the game” TWO TIMES. Firstly, they have canceled the routes I was ONLY interested to fly and now they are generously giving me the opportunity to use my own money if I pay them 2 times more and to destinations that I do not want to fly?!!! Isn’t that a simple trick on people? Where is the law? Where are the institutions that defend the interests of consumers? Such an approach to customers in a civilized European country? In Norway? How can they brag about having a valued loyalty program? How can you trust them one more time?
    I have been cheated.
    They won’t even see a dollar from me until they give me back all the money I put on the canceled flight. I hope nobody will fly with them again.

    Reply
  17. Another 2% customer here, but I feel lucky only being out $700. This decision by Norwegian will affect air travel for years, less trust now will be a reality.

    Reply
  18. We have been robbed by Norweigan Airlines as well. Submitted a refund request for our flights on the 4th May 2020. Within 14 days we were supposed to be refunded. They “processed” the refund on 30th June 2020, but we never received it. We regularly contacted them to see the status of our refund, they kept pushing us off saying there was a delay. They eventually stopped replying. We submitted a formal complaint in October 2020 and received no reply to that.

    Needless to say, we never received a penny from them.

    Fast forward to the present day, we are being pushed into a corner where they say we basically have no option but to receive a small percentage (5%) of what we are owed as a full refund – and from what I can understand Norweigan Airlines will be legally in the clear after that. All of this is hidden behind lots of legal jargon, HUGE legal documents (240+ pages) and small print emails. Nothing any average customer can be expected to understand, nor have the time to understand. I could go into detail on all the ways we are being fucked over by this process, but I would reach a character limit on this comment.

    It’s criminal that this is allowed to happen to people around the world. It’s criminal that Norweigan Airlines is allowed to continue operating. I just received a notification from their app that “It has been a bumpy ride, but we’re back! I’m now free to use my Norweigan Airlines points with them again”. Are you fucking kidding me? You have stolen hundreds of dollars from us but now it’s all fine and dandy again? Pricks. Everybody complicit in this should be locked up and forced to pay back the money they have stolen. From Norweigan Airlines as a company, the CEO Jacob Schram, and DNB who seem to be helping them get away with a “lawful” 5%, and every other thief involved. Shameful behaviour.

    As a final kick in the teeth, they try to squirm out of paying back the 5%! The last message they sent guilt trips you into giving your 5% to charity through them instead of receiving it… Seriously? You tossers should be paying us the entire 100% AND donating that 5% out of your own pocket to charity out of shame. I have no doubt they would receive some sort of kickback for being able to show that they have been responsible for thousands of (stolen) dollars in donations to charity and the end of the financial year.

    This is a warning, nobody should ever trust Norweigan Airlines, and we NEED to start holding people accountable. Just because the CEO Jacob Schram has a tie and a suit doesn’t mean it’s not a common fucking thief. Lock him up.

    Happy to be involved in any lawsuit or movement that picks up relating to this.

    Reply
  19. Over $3K out of pocket for flights LAX to Barcelona. Only offered cashpoints. Now of course there are no flights from LAX, only Denver, but nothing to Barcelona or even to the UK. Really angry. Happy to join any law suit.
    Elaine Packard

    Reply
  20. Same for me. My flight LAX to London in MArch 2020 was cancelled. Only Cashpoints offered which I cannot use as I am based in California.
    Happy to join any law suit as well !
    Monica Marin

    Reply
  21. I just got off the phone with a representative about my flight out of LA scheduled for last year. They’re giving some BS answer about a “restructuring process,” which leads to me only getting about $60 back out of the $1k+ flight I originally booked. This is freaking ridiculous!

    Reply
  22. I live in California and just found out today that they will not issue a refund. Once I mentioned that this was illegal, the representative literally hung up on me. I think a class action is in order!

    Reply
  23. just received a mail for dividend, being 5% of the original claim. I do not agree to this. Anyone who knows if there is already a law suit against them?

    Reply
  24. I , too, have been bamboozled by this company. I work hard for my money and to have a company just take it without rendering the service is robbery!!! If anyone gets a class action suit going, I’d like to be a part. I can be reached at [email protected]

    Reply
  25. Same exact story here! Me and my daughters had RT Rome to Los Angeles in June of 2020 to visit family, we haven’t seen in 7 years! I called and called, submitted claims and it was all the same response. One agent told me to travel Europe or to give my points to family or friends to travel here. Now they no longer offer my flight. I’m out €2700 stuck with useless cash points. Any lawsuit I’m in as well [email protected]

    Reply
  26. To all the people here that have been scammed by Norwegian Air (I am one, too): They did not refund their customers but in March they paid their 2 CEOs bonuses of 22 millions NOK.

    Reply
  27. Yes…also scammed by Norwegian Air…1200 Euros stolen from me…absolute disaster of a company with no accountability to anyone. These “cashpoints” are essentially useless and one can only use a certain percentage of them at a time “if” you fly to certain airports…ughhh

    Reply
  28. I’m in the 2%, too. We were never given the option for a refund when our flight from New York to Barcelona in May 2020 was cancelled. We were only offered cash points which we all know are useless without the long haul flights. I’m all in for a class action lawsuit.

    Reply
  29. The same hear! The other 2%! They never gave an opinion for a refund, I called multiple time and had to wake up 3am because of the time difference and I work 2 jobs and raise 2 kids! I live in Florida and cancelling international flights leave no option for me using cashpoints for $3500, it’s ridiculous how they can steal money from hard working people and get away!

    Reply
  30. I booked a flight from Chicago to gatwick back in January 2020 to depart april 2020. 2 days before it’s set to depart I’m informed that the flight is cancelled as covid restrictions hit and was offered a conversion of that flight to “points” that I took with the understanding that I could use them from the USA to the Uk at a later date once restrictions dropped which was fine.

    Then fast forward to this year in January. The company declared no more international flights, filed for restructuring, and upon contact with the company was advised that I couldn’t get a refund for stated service as I took the points. My arguement about being mislead about future travel from the USA was dismissed and I was advised that I could travel in Europe though them. What’s the point of flying to Europe then using them? My fiancé is in London! It does me no good to travel Europe!

    Then fast forward they change the terms yet again of using the points. At time of taking the points I was advised I could use them all for a future flight, now only a percentage at certain destinations, which none of them are from the USA to Uk!! I live in OHIO!!! How is this fair? Let alone legal????
    Granted my flight was only around $4-500 but still its a flight to see my fiancé if I can ever recoup the money!

    I’m more than happy to join any class action lawsuit

    [email protected]

    Reply
  31. hello
    i need to attempt a refund claim – can someone please share an email to best contact Norwegian via? The few i’ve tried have bounced back
    Thank you!

    Reply
  32. I booked norweigan airline flights via a travel agent (Mytrip) costing £1100.00 back in july 2020 which were cancelled by them due to Covid and havent been offered any cash points or a refund. When they come out of this recovery phase, will they offer us our money back or do you think our money is gone forever? Im surprised a company can get away with this, i too am thinking of a law suit but not sure if its worth it as i believe they are protected by the courts. Has any one on here made a succesfull claim???

    Reply
  33. My family also booked flight from NY to Rome on Norwegian Air and they will not refund our $7,000. As others have commented they no longer offer any flights from the United States. This is complete theft.

    Please look to include me in any class action lawsuit. My e-mail is [email protected]

    Reply
  34. Was also never given the opportunity for a refund. Just cash points. Have been fighting with their service reps for months. They stopped flying out of LAX and now even flights throughout Europe are limited. Now they just announced that you have to spend a minimum of $100 to use any cashpoints, and more to use a reasonable amount of the points. They truly fleeced us all I’m out 3K. Wondering if there’s any sort of class action for us international customers.

    Reply
  35. 2%’ers here as well. In Jan 2020 we made a purchase of 4 flights from NY to Paris and Norwegian air cancelled our flights to due to Covid. No refunds were sent to us even after we requested the refund. Norwegian air stole thousands of dollars from their customers and they do not offer anything in return. We are devastated to say the least after saving for years for a family vacation only to be swindled by the airline who paid bonuses to their executives that same year.

    Reply
  36. I’m in the 2%, too. We were never given the option for a refund when our flight from Chicago to Rome in June 2020 was cancelled. We were only offered cash points which we all know are useless without the long haul flights. I’m all in for a class action lawsuit.

    Please email me: [email protected]

    Reply
  37. I also booked tickets from London to New York and was offered cash points
    To use up the 9,000 cash points is impossible as they capped them out at as certain number per flight then I have to pay the difference
    I’m not giving them a penny more

    Please add me.

    [email protected]

    Lisa.

    Reply
  38. We booked flights to Chicago 2020 which was cancelled, rebooked for September cancelled again.
    Accepted cash points as we had travelled with them before from London great flight.
    Unfortunately we didn’t know they planned to cancel all long haul flights
    We have 30,000 points which we have tried to use without success ,hopeless.
    Seems like there’s nothing we can do !

    Reply
  39. We would like to be part of the lawsuit as well! We were never given an option for refund and mislead us to believe we could use the cash point for credit but the new rules doesn’t let you use them all so they’re useless. About 4k dlls! If someone nows about a lawsuit please include us [email protected]

    Reply
  40. 2% I don’t believe that for a moment.
    I booked a return flight from London to Buenos Aires to visit my son. It was for April 12th 2020.it was obviously cancelled due to pandemic and I was assured that I would receive a refund of the £750 that I had paid. Never received it then got emailed telling me that I would receive 5% refund and be given shares in the company which would be sold in the future and I would receive the money from that i think the shares were for 35% of my claim meaning I would have received 40% of the amount I was owed. The last communication from the examiners Keiron Wallace was in May this year I’ve not even received the 5% not that I’m happy with that amount anyway. I would like to be part of any lawsuit against Norwegian air and can be contacted by email at [email protected]

    Reply
  41. I was also took the points from JFK to Rome flight.
    The same BS as the rest of you.
    Sent a letter with all I corresponded with Norwegian Air to
    Office of Aviation consumer protection
    U.S. Dept of Transpertation
    1200 New Jersey Avenue SE
    Washington D.C. 20590

    It has been about 3 weeks since I sent it no response yet.
    That’s about the only hope I have, Maybe if more people let them know something may be done.

    Reply
  42. Same story here, we spent Gbp 2000/- from London to NY flights, forced to accept points and no flights to USA. Totally unacceptable!!! I thought they were honest and reputable. Totally wrong. Domestic Airlines have refunded my cash but large ones like these are the real thieves.

    Reply
  43. You all need to keep fighting, I have now received a full refund of £2007+£50 “as a good will gesture” from Barclaycard, I sent all my information to the air travel ombudsman, they got back to me saying there is a backlog of claims and it could be several months for them to look into my case, but a few weeks later I looked at my barclaycard account and I had been refunded £2057, I couldn’t believe it as I really thought I would never see that money again, I phoned barclaycard and had the money transferred to my normal bank account, I’m now so happy and relieved, I’m not sure if the ombudsman had any input or influence over this though as I haven’t heard from them about it, but try it, you never know, its certainly worth it. Good luck to you all.

    Reply
  44. I’m grateful to have found a group of people who can relate to my anger, frustration, and disbelief. When I finally found a phone number that was being answered (1:00 am – 9:00 am my time in Texas), they told me I had to file a claim online. I’ve sent communications via their website twice. When I followed up by phone to find out the status, both times I was told my inquiries were closed with no action taken. I don’t understand why they being are allowed to come up with a plan to rescue their business by stealing our money rather than being held accountable. I am totally on board with filing a collective lawsuit.

    Reply
  45. I’m in the 2%, too.
    We were never given an option for a refund, just cash points and were mislead to believe we could use the cash point for credit. The new rules do not let you use them all so they’re useless. Since I live in the USA, Cash points are useless without long haul flights to the USA.
    I also filed a claim with my credit card company. They denied my claim because the “waiting period” had expired.

    I would like to be part of any lawsuit against Norwegian air and can be contacted by email at [email protected]

    Reply
  46. I have also been penalised, the rewards program is back on but under new rules which we haven’t accepted and it actually only allows you to pay max 10% of the air fare with your rewards cash… Absolutely insane. I have nearly 4000 euros there so I would have to spend 40000 euros in tickets to make use of my rewards… Complete Joke!!! How do we engage on a lawsuit against these guys? Does it have to be in Norway? Please add me in as well [email protected]

    Reply
  47. Me too. Out $3300.00. Seems like they didn’t deal at all with how Norwegian Airlines changed the game when they discontinued long-haul flights. What a mess. Please include me in any class action suit on behalf of the 2% [email protected]

    Reply
  48. I thought that I might have been alone in this but I see that it is way too common. I am certainly willing to participate in any action against the company as they have coldly denied my appeals and offered only some “CashPoints” that will expire at the end of 2022. Yikes!

    [email protected]

    Reply
  49. I’d read in March 2020 that Norwegian grounded all of their flights, and that Spain closed its borders, all at the height of Covid. Not being a very savvy traveler, I went on their website to see about canceling for a refund. (I now know that I should have waited for them to cancel) So the website had three options, one being “if you don’t want to fly and request refund.” I chose that, submitted my info, thinking that since it’s Covid, they’ve grounded all flights and all countries had closed their borders, and are giving refunds. Nope. Apparently, even though they DID cancel the flight, I technically canceled before they did so I’m not owed a refund. I’ve submitted twice, asked how to take the next step after denial (no response), filed a claim through my credit card company (denied) and submitted a complaint with DOT. Still nothing. I’m out $2K. I’m looking for a class action suit and found this article. If I knew how to start a class action law suit I’d do it! If anyone starts it, I’m in! [email protected]

    Reply
  50. Hey. I had 4 flights with the company. They were all cancelled and 3 of them were refunded. The last one was accepted for refund (3 times!!!), I even have an email from Norwegian stating that the refund would be made in my account on January 2022 (after the bankrupcy because it started in November 2021) and then I received an email on February, saying the refund could not be possible due to reconstruction process. I am now waiting an answer from my attorney because idk if they can actually accept a refund AFTER the reconstruction process had already begun and then deny it. I’ll let you know the end of this.

    Reply
  51. I also have over £1000 worth of cashpoints that are utterly useless I cancelled my flights before they did due to covid, as I always intended to rebook with Norwegian. Now they don’t fly long haul, or even direct from UK to Europe, everything is via Oslo, pointless! I would like to be involved with any class action lawsuit that fellow customers like me will put together. Email is [email protected]

    Reply
  52. I just received an email from Norwegian after months of no contact. There is a link to a portal at the bottom of the email for a refund – this seems suspicious. Has anyone else received this?

    Reply
  53. Norwegian also stole my money and ran with my $3000 RT tickets from San Francisco to Europe. Their cash points are worthless now since they discontinued their service with the US. I wrote and called them many times with absolutely no result.
    I would like to be part of a class action law suit to fight them and their thug practices.
    Please let me know if there is one.
    [email protected]

    Reply
  54. Not sure if anything has come of it yet, but I also fell into the same lies this useless airline has created. Not once was I offered a refunded, only ever allowed to convert to points, and then hit with no longer flying long haul. I had nearly $1400 worth in a round trip from NYC to Rome for August ’20.

    My girlfriend attempted to call and managed to speak to someone in Sept ’21, and they informed her that they were trying to work with other airlines to have them accept our points (more false hope to string us along).

    Today I decided to google and see any of this point conversion held weight and it led me here.

    I’m almost positive I’ll never see that money again, but in the event anyone here begins a lawsuit please have me added as well. [email protected]

    Reply
  55. I haven’t been able to get a refund after they cancelled long haul flights from the US. I cannot use their travel credits. This is very frustrating and rather unbelievable. I applied for a refund but continue to receive the same response. Very disappointing….

    Reply
  56. I am still trying to receive a refund for a 12-hr delayed flight from NY to LDN. Let alone the flight was delayed and we could not leave the premises and had to starve and sleep on benches, the aircraft that showed up was over 20 years old from Wamos Air. I have finally received a response and they offered me FIVE PERCENT of the usual £520 compensation you can receive for a delayed flight. They offered £26.00 plus I have to pay for exchange fees I guess. I have taken it up with CAA via Resolver.

    My advice is that you do not wait for Customer Service to contact you as they never will. I did not get a response for months (I filed the case again early December last year). Someone on their live chat advised me to try emailing Dividend Portal. This is the only department that has actually responded regarding my claim and they were quite quick. The email address is [email protected]
    Good luck!

    Reply
  57. I also received cashpoints and am unable to use them from Norwegian with the cancel of Boston-London. I have another airline, Level, that I have voucher for and it is not person specific. Does anyone know if these can be gifted to someone who could actually use them? Can I buy a ticket for someone that can use the short flights within EU?

    Reply
  58. I been contacting Norwegian. I booked a flight in 2020 to travel from SFO to Rome in May 2020. They gave me Cashpoints but they set to expire on 12/31/2022. I asked them repeatedly to extend them passed 2022, since I can’t travel there and they removed long haul flights. I already filled a credit card claim in early 2021 and was denied.

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  59. I don’t understand how Norwegian can get away with denying refunds. They canceled our flight from the US to Gatwick Airport, then cancelled long haul flights!!! How can they be holding so much money owed to customers hostage? Is there any recourse????

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  60. Norwegian robbed $4000 from me. I checked Dept of Transportation website, I believe it says that we can go to small claims court for this.

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  61. I also got ripped off by Norwegian. I am out about $1,200 dollars. Can’t use the cash points. No long hauls. No options or alternatives. Include me in any class actions against Norwegian.

    Reply
  62. I don’t understand how Norwegian Airlines has been allowed to get away with this. Seems like just another scam and the courts allowed them to get away with it. If they were based here in the USA, our courts wouldn’t allow them to get away with stealing millions of dollars from its customers. Of course they knew way ahead of time that they were going bankrupt and just stole our money.

    Reply
  63. I booked a flight over 2 years ago now. Then the pandemic hit. I accepted cashpoints in good faith that they would be flying international again. (I live in California).
    But now it seems they have reneged on this. I have been told that NA is not flying international anymore and that I can use my cashpoints in Europe. So what good these are when I live in the USA? The cashpoints will expire by the end of 22. I have no plans to go to Europe so this is 2k down the drain.

    This is all really disappointing. Surely there must be some plan to reimburse? Basically they are taking my money for no service. It seems incredible that they can get away with this? Does anyone know how we can go about getting our money back? I was trying to find a airline complaints in Norway but no such luck.

    Never again. Such bullshit.

    Reply

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